Shipping & Returns
Delivery and delivery of orders
Shipping is usually via VASP, which ensures the next business day delivery to Continental Portugal.
If the order is given as shipped; the customer can not change or cancel it.
Attention:
All our orders are shipped with the respective invoice of the material. You can find it in the pouch glued to the outside of the package. When receiving your order, always check that the packaging is in good condition, otherwise do not accept the order and immediately report the situation to the courier. This is because by accepting it, without any claim, it is assumed that this is in compliance.
If there is any delay in the delivery of an order by the carrier, Luxsmile assumes no responsibility.
Note: Shipments of products are only carried out on business days.
SHIPPING FEATURES
Continent:
Purchases over € 125 + VAT
Free shipping
Purchases less than € 125 + VAT
Portes paid by the customer (information below).
SHIPPING FEATURES
Normal mail CTT
Delivery Time: Delivery in 1-2 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: 4.10 €
2 kg. - 5 kg .: € 7.90
5 kg. - 10 kg .: € 12
10 kg. - 15 kg .: € 12.56
15 kg. - 20 kg .: € 19.59
20 kg. - 25 kg .: € 20.69
25 kg. - and above: € 21.61
Additional cost for payment against delivery: + 4 €
Free delivery: Activated, Total> = 100 € (Entire Country / Region)
Carrier, Continental Portugal
Delivery Time: Delivery in 1-2 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: € 3.75
2 kg. - 5 kg .: € 4.05
5 kg. - 10 kg .: € 4.25
10 kg. - 20 kg .: € 4.95
20 kg. - 30 kg .: € 5.60
30 kg. - and above: € 5.60
Additional cost for payment against delivery: + 4 €
Free delivery: Activated, Total> = 100 € (Entire Country / Region)
Madeira, Porto Santo and São Miguel
Delivery Time: Delivery in 1-2 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: € 12.50
2 kg. - 5 kg .: € 21
5 kg. - 10 kg .: € 35.75
10 kg. - 20 kg .: € 57.90
20 kg. - 30 kg .: € 92.50
30 kg. - and above: € 92.50
Additional cost for payment against delivery: + 4 €
Free delivery: Activated, Total> = 150 € (Azores, Madeira)
Other islands Azores
Delivery Time: Delivery in 3-5 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: 26 €
2 kg. - 5 kg .: € 34.50
5 kg. - 10 kg .: 56,70 €
10 kg. - 20 kg .: 70 €
20 kg. - 30 kg .: 98 €
30 kg. - and above: € 98
Additional cost for payment against delivery: + 5 €
Free delivery: Activated, Total> = 150 € (Azores)
Transportadora (Iberian)
Delivery Time: Delivery in 3-5 days
Availability: In stock
Rate table based on weight
0 kg. - 1 kg .: € 8.60
1 kg. - 3 kg .: € 9
3 kg. - 5 kg .: € 9.85
5 kg. - 10 kg .: € 13.60
10 kg. - 15 kg .: € 19.50
15 kg. - and above: € 19.50
Free delivery: Activated, Total> = 200 € (Entire Country / Region)
International deliveries value on request
Availability: Andorra, Angola, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Germany, Finland, France, United Kingdom, Gibraltar, Greece, Croatia, Hungary, Ireland, Italy, Luxembourg, Holland, Russia, San Marino, Ukraine, South Africa
Value of the fee varies according to the country of delivery.
Delivery and collection in Vasp KIOS points
Delivery Time: Delivery in 1-2 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: € 3.25
2 kg. - 5 kg .: € 3.45
5 kg. - 10 kg .: € 3.65
10 kg. - and above: € 3.65
Additional cost for payment against delivery: + 4 €
Free delivery: Activated, Total> = 100 € (Entire Country / Region)
Madeira, Porto Santo and São Miguel (Marítimo)
Delivery Time: Delivery in 3-5 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: € 6.30
2 kg. - 5 kg .: € 7.50
5 kg. - 10 kg .: € 10
10 kg. - 20 kg .: € 18.60
20 kg. - 30 kg .: € 24.80
30 kg. - and above: € 24.80
Additional cost for payment against delivery: + 4 €
Free delivery: Activated, Total> = 150 € (Azores, Madeira)
Additional cost for payment against delivery: + 4 € (NO DELIVERY OF COLLECTIONS TO SPAIN)
Madeira and the Azores:
Free shipping for purchases over € 200 + VAT
Not applicable to orders with volume and / or excess weight
NOTE:
All prices quoted are unit prices, except for typographical errors, and subject to VAT at the legal rate.
They do not include the value of shipping costs.
Not combinable with other promotions in force.
GUARANTEES
The warranties cover only defects and defects inherent in the manufacture and assembly of the product. It does not therefore apply to external causes (falls, oxidation, etc.) or to the use and assembly not in accordance with the manufacturer's instructions (always read the instruction manual), as well as the use of peripherals or accessories that are not suitable for the article in cause. Any malfunction will always be analyzed by Luxsmile, Lda. before activating the warranty. If the defect reported by the customer is not verified or there are traces of an intervention by someone not authorized by Luxsmile, Lda, the warranty is void and the product is sent to the customer at the cost of the same.
All non-consumable goods marketed by LuxSmile are covered by the warranty required by law, in this case, two (2) years from the date the invoice was issued.
Situations where the acquirer, legal or natural person is a professional user, that is, the goods are destined for professional use, the warranty is six (6) months from the date the invoice was issued.
DOA's (Dead on Arrival) - Articles that have manufacturing defects detected immediately upon first use. Upon receipt of the order the customer should immediately check that the product is in proper conditions.
You have three business days to inform Luxsmile of any irregular situation (malfunction or manufacturing defect). These products are evaluated and if the defect reported by the customer is verified, the item is exchanged for another one (unless stock is broken).
In case there is no stock of this product the customer will be informed of the delivery period or it will be possible to exchange for a similar article.
Repairs - Repairs carried out outside the warranty, have a warranty date of 90 days, and are not extended in any case beyond this period. If the repair involves the replacement of parts, the warranty of the parts is 2 years for, and only for, the new parts replaced. New parts, parts reconditioned by manufacturers that only have a 90-day warranty are not considered.
How to trigger the warranty:
Before activating the guarantee make sure that you have followed all the indications of the manufacturer (read the instruction manual carefully).
Luxsmile, Lda does not accept products covered by guarantee or for repair to the collection, being the shipping costs borne by the customer.
When it comes to sending, you can do this in two ways:
1 - The customer goes to a CTT post and sends it in registered mail,
2 - Luxsmile offers the customer a collection service, with a value from € 6.05 (value calculated according to weight and volume of the package). If you want to use this service please refer to this situation when you contact us and indicate how the address where the material should be collected.
You will be sent an ATM reference with its value. The request for collection is made after confirmation of payment, and you will receive an email indicating the day of collection.
Luxsmile, Lda is not responsible for any damages or losses.
EXCHANGES AND RETURNS
Application of the right of repentance:
E-commerce (distance contracts) - The customer has a maximum period of 15 days after the date of purchase of off-store non-consumable goods (e-commerce) to exercise the right of free resolution under Article 10. of Decree-Law No. 24/2014.
To do this, you must contact us and send the articles to the address that will be indicated to you. After receiving the articles and checking the conformity of the article, we will proceed in two different ways according to your preference:
1 - You can keep the amount in credit to cash in future purchases. For this, a voucher will be issued in the value of the return to discount on a next purchase. We will send an email to the customer with this code.
In the process of finalizing a new purchase, with a value equal to or greater than the returned item, you must enter its code in the field "Discount coupon", which will discount the value in question.
Return and reshipment charges for the product will be borne by the customer.
2 - You can request the refund of the amount (the refund is made by bank transfer to the account indicated by the client, excluding postage).
Return and reshipment charges for the product will be borne by the customer.
Only products that are in perfect condition, properly packed and labeled, will be accepted for exchange. If the label has been cut, please insert it together with the product inside the packaging.
Incomplete, damaged or improperly marked products by the customer will not be accepted.
If we receive returns of this kind, the customer will not be entitled to reimbursement, and you will be proposed to send those articles together with the next order or, if you wish, you will be returned the item, and the shipping costs will be borne by the customer. client.
We do not refund money.
RMA Form (Return Material Authorization)
In a constant search for refinement, Luxsmile offers the customer an easy after-sales service. Therefore, in order to return the product, it is necessary to complete the RMA Form, in order to facilitate all the process of controlling the material that is sent by you to Luxsmile (You can access the form by clicking on the button below). It has a period of validity of 14 (fourteen) days to proceed to the sending of the respective article (s) after sending the form.